Started by Israeli and Belarusian founders, Viber was launched in 2010, initially combining the functionality of calling provided by Skype (without video) with ability to share messages, images and locations that Whatsapp gave. Here is why it succeeded.įirst, Viber entered the market more as a direct competition to cell phone sms/call functionalities than Skype per se. And Viber, a free online call and text app acquired in 2014 by Japanese Rakuten for $900 million, is a particularly interesting example. Looking how our family’s communication has changed over the past decade, made me think how software providers fostered the disruption of the telecommunication sector. We all travel lots and increasingly call and text using online free applications. They also switched their cell phone family plan to unlimited data. For the past four years it served mostly to receive random advertising phone calls. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.Two months ago my parents discontinued our landline telephone service. GetHuman's relationship is with consumers and not with Viber or organizations like it. GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. What is the affiliation between Viber and GetHuman? We may not quite have as much of this available for Viber customer service issues or reviews, but we hope that you visit GetHuman again next time you have a problem with another company. Or take a look at our Virgin Mobile Customer Service page. For example, look at our Verizon FiOS Customer Service page. This kind of information and tooling can be very useful for large companies who tend to make it hard to speak to a real human being to solve complicated customer problems. GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle.